Scientel Solutions is proud to offer three levels of Post-Installation Support. Each package is supported by our employees to ensure the same level of quality we demand from our installation teams. Whether you require a Basic Support package or a robust outsourced solution, we offer a package to meet your support needs.
Basic Package
- Standard Hardware Warranty
- Phone Support
- Issue Tracking
- 90 Day Installation Warranty
- Dispatch T&M
Intermediate Package
- Standard Hardware Warranty
- Phone Support
- Issue Tracking
- 90-Day Installation Warranty
- Monitoring
- Quarterly Reporting
- Dispatch - Next Business Day
Advanced Support
- Standard Hardware Warranty
- Phone Support
- Issue Tracking
- 90-Day Installation Warranty
- Monitoring
- Quarterly Reporting
- Dispatch - Next Business Day
- Advanced Replacement
- Preventative Maintenance
- Monthly Reporting
- Dispatch 4-Hour Response
All packages can be customized to better meet your support needs. Unsure where to start? Take our interactive quiz to see which package most closely matches your requirements.
Download our Maintenance & Support one sheet.